Refund and Returns Policy

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.arbancia.com website.

Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Arbancia Internet Private Limited and these terms and conditions including the policies constitute Your binding obligations, with ARBANCIA

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Arbancia allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Arbancia Internet Private Limited.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
30 days Return & Exchange

Know More

To ensure a smooth and successful pick-up, please keep the item in its original condition and packaging, including all accessories and the MRP tag.

1. Overview

At Arbancia, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our Refund and Returns Policy provides clear instructions on how to proceed with a return or refund request.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags, labels, and accessories included.
• Returns must be initiated within 30 days from the date of delivery.
• Certain items, such as perishable goods, intimate or sanitary goods, and personalized or custom-made products, are not eligible for returns unless they are defective or damaged.

3. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Health and personal care items
• Clearance or final sale items

4. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer support team at care@arbancia.com with your order number, a description of the issue, and photos of the item if it is damaged or defective.
2. Receive Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).
3. Pack and Ship Your Item: Securely package the item(s) in the original packaging (if possible) and include the Return Authorization Number. Ship the item(s) to the address provided by our customer support team.
4. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the credit to post to your account.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable). Examples include:
• Items that show signs of use or wear
• Items not in their original condition, with missing parts, or damaged for reasons not due to our error

6. Exchanges

We only replace items if they are defective, damaged, or the wrong size. If you need to exchange an item, please contact our customer support team at help@arbancia.com for assistance.

7. Sale and Promotional Items

Items purchased on sale or with a promotional discount are eligible for exchange or store credit only, unless the item is defective or damaged.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order with photos and a description of the issue. We will provide a return label and instructions on how to return the item. A replacement or refund will be issued upon receipt of the defective item.

9. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will issue a full refund. If the order has already been shipped, please refer to our return process.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer support team at care@arbancia.com. We are here to help!

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Galaxy website and shall not transact on or use the website.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

Communications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Minimum & Maximum Delivery Timeline

Our average delivery time is approximately 0-07 business days, once we ship the products from the warehouse. 
We aim to ensure that you receive your order as quickly as possible.
Our average delivery time is approximately 02-07 business days, once we ship the products from the warehouse. *Delivery times may vary a bit depending on customer location, any public holidays, and unforeseen circumstances.
Please note that our standard delivery times are estimates and may vary due to external factors.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at care@arbancia.com for questions related to refunds and returns.